Question 1

What is Reception by ElevenAgents?

Accepted Answer

It's an AI receptionist that answers your business calls, books appointments, and handles customer questions 24/7. AI receptionists that answer every call — that's Reception, built on ElevenLabs' voice AI. Reception by ElevenAgents works in English, Spanish, and 70+ more languages.

Question 2

How long does it take to set up?

Accepted Answer

Paste your website URL, and Reception by ElevenAgents pulls in your services, staff, and hours. You get a phone number, and your agent can start taking calls. The whole thing takes about 5 minutes.

Question 3

What can it actually do on a call?

Accepted Answer

Reception by ElevenAgents can answer questions about your business, book appointments based on staff availability, reserve spaces or equipment, take messages, and provide info about your services and products.

Question 4

What countries does it support?

Accepted Answer

Reception by ElevenAgents is now available for businesses globally.

Question 5

What does it sound like?

Accepted Answer

It sounds like a real person. Reception is powered by ElevenAgents, the same tech powering millions of conversations for businesses of all sizes.

Question 6

How much does it cost?

Accepted Answer

Plans start at $29/month after a 14-day free trial. You can sign up without a credit card.

Question 7

Do I get a phone number?

Accepted Answer

Yes. Reception by ElevenAgents assigns you a US phone number during setup. You can forward your existing line to it or give it to customers directly. If you're based outside the US, there's some brief additional setup required to connect your phone number.

Question 8

Is Reception by ElevenAgents HIPAA compliant?

Accepted Answer

It does not yet support HIPAA compliance but the main ElevenAgents platform is one of ElevenLabs' HIPAA-eligible services, offering Business Associate Agreements (BAAs) to eligible customers.

Question 9

Is Reception by ElevenAgents secure?

Accepted Answer

Reception is built on ElevenAgents, which supports millions of AI agents for businesses of all sizes. ElevenAgents is ISO 27001 and ISO 42001 certified and complies with applicable data privacy regulations, including CCPA.

Question 10

Is Reception a virtual receptionist?

Accepted Answer

Yes. Reception works like a virtual receptionist service, but powered by AI instead of a call center. It answers every call instantly, 24/7, with no hold times, no per-minute operator fees, and no monthly receptionist plans that cap out. It books appointments directly into your calendar instead of just taking a message.

Question 11

Can Reception replace my answering service?

Accepted Answer

For most small businesses, yes. Traditional answering services take messages and pass them along. Reception answers questions, checks your availability, books the appointment, and flags anything urgent, all during the call. You start with a free 14-day trial, so you can run it alongside your current service before switching.

Question 12

Can Reception tell the difference between an emergency and a routine call?

Accepted Answer

Yes. You define what counts as urgent for your business, and Reception flags those calls immediately or routes them to your on-call number. Everything else is booked or summarized for the morning.

Question 13

Do after-hours calls cost extra?

Accepted Answer

No. Every plan includes 24/7 coverage. Minutes are minutes, whenever they happen.

Question 14

Can I use Reception only for after-hours and keep answering daytime calls myself?

Accepted Answer

Yes. Many businesses forward calls to Reception only outside business hours, or when the line is busy. You control the forwarding rules with your existing phone provider.

24/7 after-hours answering. Never lose another call to voicemail

What are missed after-hours calls costing you?

The AI receptionist that works how your business does

Proven in production

After hours is where the revenue leaks

After-Hours Coverage, Never send a caller to voicemail again. Reception answers nights, weekends, and holidays, captures the details, and flags anything urgent so no lead waits until morning.

Customer Support, Resolve the questions customers ask all day, hours, pricing, availability, in seconds. Cut hold times and free your team for the work that actually grows the business.

Inbound Scheduling, Turn calls into booked appointments while the caller is still on the line. Reception checks availability, coordinates calendars, and writes the booking straight into your schedule.

Human-like voices in 70+ languages, Greet every caller in a voice that sounds genuinely human, in English, Spanish, and 70+ more. Serve customers in the language they speak and win the ones your competitors can't.

Online Booking, Give customers a booking page tied to the same receptionist. They can call, text, or book online, and every channel stays in sync so nothing gets double-booked.

Team-First Routing, Set call handling around your team's hours and availability. Reception can answer, route, or step in as backup so calls get handled instead of lost.

Multi-Location Coverage, Run one receptionist across every location. Route calls by branch, share calendars, and keep the same brand voice whether you have one office or fifty.

Frequently asked
questions

Get started today