No heat at 9pm won't wait. AI receptionist for HVAC companies.
Reception answers on the first ring through the cold snap and the July spike, asks the safety questions, and books the diagnostic window while every tech is still out.
Try one of these calls
You're talking to Sam at Hill Country Air, a shop we invented. Nothing here dispatches a real truck.
What are the no-heat and no-cool calls you miss worth?
Start with how many calls you miss in a week and what a job is worth. Every assumption is editable, and the defaults come from published industry data, not our marketing team.
calls
Adjust assumptionsSwap in your own numbers. The defaults stay deliberately low.+
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%
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Estimated missed first-visit revenue
$29,149
per year
Monthly
$2,427
Bookings
1.8 / week
Estimated extra maintenance / follow-up value
$5,830 / year
Repeat work is kept out of the number above on purpose.
Uses a repair-visit ticket, not a $8k–$14k system replacement. Replacements would overstate typical missed-call value.
Sources and confidence
- Typical HVAC repair ticket (not replacement): 320 USD (medium confidence). Built on Tenth, Average HVAC Ticket Size by Job Type
- Share that are real opportunities: 55% (low confidence). Invoca missed-call research (opportunity mix is an internal conservative assumption)
- Share that are in-scope and bookable: 65% (low confidence). Invoca conversion commentary; in-scope rate is a conservative assumption
- Answered phone-lead conversion: 35% (medium confidence). Invoca, qualified phone leads convert ~41% when answered
- Home-services unanswered call rate (context): 27% (medium confidence). Invoca, 27% of calls to home services businesses unanswered
- Callers who leave a voicemail: 3% (medium confidence). Invoca, fewer than 3% of voicemail callers leave a message
Proven in production
Reception is built on the same ElevenAgents platform that already handles inbound requests involving scheduling, support, and countless other enterprise use cases.
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What a no-heat call sounds like at 9pm
Reception separates a cold house from a dead furnace, checks the address is in the service area, and quotes the after-hours dispatch fee rather than guessing at the repair.
The line stays answered through the whole season
One receptionist covers the first freeze and the August heat wave without putting anyone on a second shift. Here's what it does on every call.
Customer Support, Stops and flags a gas smell immediately, with no troubleshooting over the phone, and repeats the diagnostic fee instead of guessing at the repair.
Inbound Scheduling, Books the diagnostic window with access details for the outdoor unit, and fits tune-ups in without pulling a tech off an emergency.
Team-First Routing, A no-heat house in a cold snap reaches your on-call tech. A filter change goes on the morning list.
Human-like voices in 70+ languages, Greet every caller in a voice that sounds genuinely human, in English, Spanish, and 70+ more. Serve customers in the language they speak and win the ones your competitors can't.
Online Booking, Give customers a booking page tied to the same receptionist. They can call, text, or book online, and every channel stays in sync so nothing gets double-booked.
Multi-Location Coverage, Run one receptionist across every location. Route calls by branch, share calendars, and keep the same brand voice whether you have one office or fifty.
Frequently asked
questions
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