Question 1

What is Reception by ElevenAgents?

Accepted Answer

It's an AI receptionist that answers your business calls, books appointments, and handles customer questions 24/7. AI receptionists that answer every call — that's Reception, built on ElevenLabs' voice AI. Reception by ElevenAgents works in English, Spanish, and 70+ more languages.

Question 2

How long does it take to set up?

Accepted Answer

Paste your website URL, and Reception by ElevenAgents pulls in your services, staff, and hours. You get a phone number, and your agent can start taking calls. The whole thing takes about 5 minutes.

Question 3

What can it actually do on a call?

Accepted Answer

Reception by ElevenAgents can answer questions about your business, book appointments based on staff availability, reserve spaces or equipment, take messages, and provide info about your services and products.

Question 4

What countries does it support?

Accepted Answer

Reception by ElevenAgents is now available for businesses globally.

Question 5

What does it sound like?

Accepted Answer

It sounds like a real person. Reception is powered by ElevenAgents, the same tech powering millions of conversations for businesses of all sizes.

Question 6

How much does it cost?

Accepted Answer

Plans start at $29/month after a 14-day free trial. You can sign up without a credit card.

Question 7

Do I get a phone number?

Accepted Answer

Yes. Reception by ElevenAgents assigns you a US phone number during setup. You can forward your existing line to it or give it to customers directly. If you're based outside the US, there's some brief additional setup required to connect your phone number.

Question 8

Is Reception by ElevenAgents HIPAA compliant?

Accepted Answer

It does not yet support HIPAA compliance but the main ElevenAgents platform is one of ElevenLabs' HIPAA-eligible services, offering Business Associate Agreements (BAAs) to eligible customers.

Question 9

Is Reception by ElevenAgents secure?

Accepted Answer

Reception is built on ElevenAgents, which supports millions of AI agents for businesses of all sizes. ElevenAgents is ISO 27001 and ISO 42001 certified and complies with applicable data privacy regulations, including CCPA.

Question 10

Is Reception a virtual receptionist?

Accepted Answer

Yes. Reception works like a virtual receptionist service, but powered by AI instead of a call center. It answers every call instantly, 24/7, with no hold times, no per-minute operator fees, and no monthly receptionist plans that cap out. It books appointments directly into your calendar instead of just taking a message.

Question 11

Can Reception replace my answering service?

Accepted Answer

For most small businesses, yes. Traditional answering services take messages and pass them along. Reception answers questions, checks your availability, books the appointment, and flags anything urgent, all during the call. You start with a free 14-day trial, so you can run it alongside your current service before switching.

Question 12

Can it qualify project inquiries before they reach my calendar?

Accepted Answer

Yes. You define what a good fit looks like, such as project scope, timeline, budget range, company size, and decision-making authority. Reception asks those questions in conversation, books the calls that qualify, and sends you a summary of the ones that don't.

Question 13

Can it book discovery calls straight into my calendar?

Accepted Answer

Yes. Reception checks your real availability and books the call while the prospect is still on the line, so a qualified lead never waits on a callback.

Question 14

Can it treat existing clients differently from new inquiries?

Accepted Answer

Yes. You set the routing rules. Existing clients can be routed to the right person on your team, new inquiries go through qualification, and anything you mark as urgent gets flagged or transferred to a number you choose.

Question 15

Can leads flow into the tools my firm already uses?

Accepted Answer

Yes. Every plan includes Zapier, webhook, and MCP integrations, so call summaries and captured lead details can be pushed into your CRM or project tooling.

Question 16

Does it work for a small firm or an independent practice?

Accepted Answer

Yes. The Basic plan is built for solo practitioners and starts at $29/month. As you add people, the Plus and Premium plans handle more concurrent calls and more phone numbers.

The AI answering service for professional services firms

What a discovery call sounds like

Proven in production

What are missed calls costing you?

Qualified discovery calls, without losing billable hours

Customer Support, Resolve the questions customers ask all day, hours, pricing, availability, in seconds. Cut hold times and free your team for the work that actually grows the business.

Inbound Scheduling, Turn calls into booked appointments while the caller is still on the line. Reception checks availability, coordinates calendars, and writes the booking straight into your schedule.

After-Hours Coverage, Never send a caller to voicemail again. Reception answers nights, weekends, and holidays, captures the details, and flags anything urgent so no lead waits until morning.

Human-like voices in 70+ languages, Greet every caller in a voice that sounds genuinely human, in English, Spanish, and 70+ more. Serve customers in the language they speak and win the ones your competitors can't.

Online Booking, Give customers a booking page tied to the same receptionist. They can call, text, or book online, and every channel stays in sync so nothing gets double-booked.

Team-First Routing, Set call handling around your team's hours and availability. Reception can answer, route, or step in as backup so calls get handled instead of lost.

Multi-Location Coverage, Run one receptionist across every location. Route calls by branch, share calendars, and keep the same brand voice whether you have one office or fifty.

Frequently asked
questions

Get started today