Question 1

What is Reception by ElevenAgents?

Accepted Answer

It's an AI receptionist that answers your business calls, books appointments, and handles customer questions 24/7. AI receptionists that answer every call — that's Reception, built on ElevenLabs' voice AI. Reception by ElevenAgents works in English, Spanish, and 70+ more languages.

Question 2

How long does it take to set up?

Accepted Answer

Paste your website URL, and Reception by ElevenAgents pulls in your services, staff, and hours. You get a phone number, and your agent can start taking calls. The whole thing takes about 5 minutes.

Question 3

What can it actually do on a call?

Accepted Answer

Reception by ElevenAgents can answer questions about your business, book appointments based on staff availability, reserve spaces or equipment, take messages, and provide info about your services and products.

Question 4

What countries does it support?

Accepted Answer

Reception by ElevenAgents is now available for businesses globally.

Question 5

What does it sound like?

Accepted Answer

It sounds like a real person. Reception is powered by ElevenAgents, the same tech powering millions of conversations for businesses of all sizes.

Question 6

How much does it cost?

Accepted Answer

Plans start at $29/month after a 14-day free trial. You can sign up without a credit card.

Question 7

Do I get a phone number?

Accepted Answer

Yes. Reception by ElevenAgents assigns you a US phone number during setup. You can forward your existing line to it or give it to customers directly. If you're based outside the US, there's some brief additional setup required to connect your phone number.

Question 8

Is Reception by ElevenAgents HIPAA compliant?

Accepted Answer

It does not yet support HIPAA compliance but the main ElevenAgents platform is one of ElevenLabs' HIPAA-eligible services, offering Business Associate Agreements (BAAs) to eligible customers.

Question 9

Is Reception by ElevenAgents secure?

Accepted Answer

Reception is built on ElevenAgents, which supports millions of AI agents for businesses of all sizes. ElevenAgents is ISO 27001 and ISO 42001 certified and complies with applicable data privacy regulations, including CCPA.

Question 10

Is Reception a virtual receptionist?

Accepted Answer

Yes. Reception works like a virtual receptionist service, but powered by AI instead of a call center. It answers every call instantly, 24/7, with no hold times, no per-minute operator fees, and no monthly receptionist plans that cap out. It books appointments directly into your calendar instead of just taking a message.

Question 11

Can Reception replace my answering service?

Accepted Answer

For most small businesses, yes. Traditional answering services take messages and pass them along. Reception answers questions, checks your availability, books the appointment, and flags anything urgent, all during the call. You start with a free 14-day trial, so you can run it alongside your current service before switching.

Question 12

Is it going to sound like a robot?

Accepted Answer

It sounds like a person who works in your office. Call the demo line and see if you can tell. Most people can't. It also says your company name, not "the AI assistant for," and if a caller ever asks for a human, it says you'll call them back and then makes sure you do.

Question 13

What if it misses something urgent?

Accepted Answer

You decide what urgent means. Gas smell, no heat in January, sewage backup, water actively running, whatever you say. When one of those comes in, your phone rings and you get a text with the address and the problem. Everything else lands in the morning list. If it's not sure, it treats it as urgent and lets you make the call.

Question 14

I already have voicemail.

Accepted Answer

Voicemail loses about a quarter of the people who hear it. They hang up and call the next guy. And the messages you do get are a first name, half a phone number, and "call me back." This asks the questions, confirms the number, and gives you something you can actually work off of. Voicemail is a recording. This is a conversation.

Question 15

Can Reception collect job details like address and issue before booking?

Accepted Answer

Yes. It captures whatever intake you define: address, issue description, photos via follow-up text link, preferred time windows, and how they found you.

The AI receptionist for home services that turns calls into booked work.

What are the calls you miss costing you?

Proven in production

What a flooding call sounds like at 11pm

Someone picks up, even when the whole crew is out

After-Hours Coverage, Picks up after hours, on weekends, and when you're already on a call, and texts you the details before you're off the ladder.

Customer Support, Asks what's actually wrong — no hot water, a breaker that keeps tripping, a leak under the sink — and tells supply reps no.

Inbound Scheduling, Books the window and repeats the callback number back, and tells the customer roughly when you'll be there so they don't call twice.

Team-First Routing, A real emergency reaches you within a minute. Anything that can wait until the morning waits until the morning.

Human-like voices in 70+ languages, Greet every caller in a voice that sounds genuinely human, in English, Spanish, and 70+ more. Serve customers in the language they speak and win the ones your competitors can't.

Online Booking, Give customers a booking page tied to the same receptionist. They can call, text, or book online, and every channel stays in sync so nothing gets double-booked.

Multi-Location Coverage, Run one receptionist across every location. Route calls by branch, share calendars, and keep the same brand voice whether you have one office or fifty.

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